1. Cancellation before service starts

If service access has not begun, you may request a full refund within 7 days of payment.

2. Refund after service starts

After access begins, refunds are prorated for the unused period, minus services already delivered.

3. How to request a refund

• Email: information@deepmatterrecords.works.
• Include your name, service requested, and payment date.
• We respond within 5 business days.

4. Exceptions

Refunds do not apply to one‑time services that have already been fully delivered.